Refund and Return Policy
1. Returns
We want you to be completely satisfied with your purchase from 5a Fashion Hub. If for any reason you are not satisfied, you may return the item within (6 days) days from the date of delivery for a full refund or exchange.
2. Eligibility Criteria for Returns
To be eligible for a return, please ensure that:
- The item is unused, unworn, and in its original condition with all tags attached.
- The item is returned in its original packaging.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@5afashionhub.com to request a return authorization.
- Pack the item securely in the original packaging and include the original receipt or proof of purchase.
- Ship the item back to us using a trackable shipping method. The shipping cost for returns will be borne by the customer unless the return is due to our error.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within 7-10 business days.
- Please note that shipping charges are non-refundable, unless the return is due to our error.
5. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.
6. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a full refund, including shipping costs, upon verification of the damage or defect.
7. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at info@5afashionhub.com. Our customer service team is here to assist you and ensure your shopping experience at 5a Fashion Hub is enjoyable and hassle-free.
